![]() I was looking at a stereo with another couple when one of the staff walked up to us. So finally between me & my husband we ended up paying over $120 extra since we bought the iPhones from the Apple store & not an AT&T store (& this difference gets bigger for the 4GS)Īnyway, my experience was horrible: either the rep had no idea of what she was talking about, or she was plain and simple lying to make the sale. We found out later that if you buy the same phone from an AT&T store, you are charged only $9 as tax. Secondly, we were charged $35 tax on each phone which, again, we were told was standard. however, she was back & then started activating the phones & charged $36 activation charge for each phone (now, my husband works for an organization which has tie up with AT&T and generally they waive this fee off) she mislead by assuring us, that if we call AT&T, theyll reverse this fee. Im not sure why we didnt leave right then. Then, the very first thing the employee said to us when we said we want 3GS phones (& not 4GS) was: "wierd! thats really wierd! but ill get you what you want." Firstly, we had to spend around 15 minutes to get an employee(some of whom we saw chit-chatting) to assist us. ![]() My husband & I walk into this glittery Apple store on Boylston to pick up two 3GS iPhones. In an instant, all those years of Apple goodwill evaporated. I have been a loyal Apple customer for many years, and currently own an iPhone, two mac laptops, and several iPads. store does not have its act together is an understatement. So back home I went, Mini and SSD both in hand. The fellow at the Genius Bar didnt have a clue why I was there, and said no, he would not do it. I booked the Genius Bar appointment online, and in the comments box included the serial number of my Mini, as well as said that I wanted to have a 3rd party SSD drive installed. They asked me for my Mac Minis serial number, which I gave, and then was told to go ahead and book an appointment. store once I received the SSD and again explained what I wanted to do, and also double checked to make sure a tech at the Genius Bar would do the SSD install. They said no problem, but also said the SSD should be installed by someone at the Genius Bar. store sales person to check if it would work. I wanted to install a 3rd party SSD drive in my 2011 Mac Mini, so I first talked to an Apple Boylston St. i honestly thought upgrading to apple was a good idea. and they do it so you have to spend more money. i swear once we bring our phones, macs, to fix a problem we have to bring it back again because something else is messed up. i just wish apple really cared for its customers. come back out looking like Psyduck and confused like a slowpoke. cause you dont know what there doing with it. and i dont like how they take the items in the back. why are there damages like someone had a hard time opening the phone. another thing too i never dropped this phone. Jayson is some apple technician im guessing hes the head but no (Steve Jobs)he said to call him back when an error occurs again. ![]() why hire people that clearly dont fit apple material. after he took out the battery and put it back in, now my phone shuts off (blue screen)an the turns back on, like what did you do because it wasnt happening before. saying i think i put the screws in the right spot. I went to apple at this location and the worker there trys his best solving the problem. Never had this kind of experience before, This manager Telia is so unprofessional.and rude. I have been a regular customer and visitor to this store for the last 7-8 years. While returned to the store, the manager Telia did not say even sorry for that too. but after leaving the store, I called my friend and found out the iphone 5s was not activated by the Apple rep. I thought that my old 5s iPhone get activated by the apple rep. But Apple rep did not reactivate my old 5s device. In the meantime I got Iphone 6s Plus from the apple store, different color and then returned the device but that. I informed that to the Manager Telia, but she was so rude to me. Which was really suspicious, may be then kept for some VIP person. Following that the rep (Tim) told me that the phone was already reserved. Then I saw another Apple rep came out with Iphone 6s plus gold, but went to some one else with the device and then disappeared. ![]() Then I was waiting for an hour, still the rep (Tim) told me that someone was looking for it to get it for me from the basement, and showing me on his (Tim) device that it was on process to get the device. One rep told me that it was available and getting it from the basement. Waited in line to get iPhone 6s plus gold. One of the managers name Telia is so rude.I had extremely bad experience today.
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